To see your potential personal offers, we recommend logging in before starting your shopping. You can log in by entering your email address and password in the login box. If you don't want to log in right away, you can do so before completing your purchase at checkout. If you are a new customer, register by filling in your email address and clicking "Create Account" Then fill in the visible fields. On the product pages, you will find all the information about the product, such as the price, material, dimensions, and more. Select the product and the possible size, then press "Buy" to add the product to your shopping cart. You can always click on the shopping cart to review its contents, adjust quantities, or remove a product. When you have finished shopping, click "Proceed to checkout." Once you have logged in at the checkout, the actual delivery time will be shown based on your place of residence. Also, check your address details, email address, and phone number so that notifications reach you. If you have a discount code that you do not see automatically, add it at checkout in the "Discount Code" section. You can use only one discount code per order. If you have a gift card, add it in the same place. You can use up to five offer numbers/gift cards in the same order. Then select your desired delivery method and payment method from the visible options and click "Confirm order." You will receive an order confirmation by email when your order has been accepted. In most cases, it will arrive within a few minutes, but sometimes it may take a few hours. If you have ordered on a public holiday, it may take until the first working day before the email is sent. If you need further assistance, our customer service is always here for you! You can find our contact details below.

If you have forgotten your password, you can click "Forgot your password?" here or from the login page. Enter the email address you have registered with us, make sure you have entered it correctly, and press "Reset your password." We will then send you an email with a link to reset your password. If you do not receive an email from us, check that it has not ended up in your spam folder. If you have forgotten which email address you registered or do not receive the email, please contact our customer service.

Yes, we sell gift cards! Type "gift card" in the search field on the homepage. Choose the gift card amount from the available options, and enter the recipient's email address, name, and a greeting from you. Gift cards are paid normally at checkout. The gift card will then be sent by email to the provided address. If the recipient does not receive the email, ask them to check their spam folder or make sure their mailbox is not full. The gift card has a unique code that is given at checkout when the recipient wants to use the gift card. If the recipient does not use the entire amount at once, they can use the same code for the next purchase. The gift card is valid for 2 years.

Do you have a gift card? Enter the code in the "Offer number/Gift card" field at checkout. The amount will then be deducted from the total before completing the purchase. If you don't use the entire amount at once, you can use the same code for your next purchase.

Anyone over the age of 18 can shop with us. Those under 18 require parental consent.

Why haven't I received my order confirmation? We send the order confirmation to you as soon as we have accepted your order. Usually, it arrives within a few minutes, but sometimes it can take a few hours. If you placed your order on a public holiday, it might take until the next business day for the email to be sent. If you still haven't received the confirmation, check if the email went to your spam folder or if your mailbox is full. Perhaps you entered your email address incorrectly or used a different email address when creating your customer profile? You can check if your order was received under "My Orders" by logging in and you can review and edit your contact information under "Account Details." Customer service cannot send a new order confirmation afterward, as it is sent automatically when the order is accepted.

You can order to a different address by logging into your account and changing your address in the "My Addresses" section. Update the old address to the new one, and your order will be shipped to the updated address.

Where can I find product information? If you're looking for information about a specific product, we recommend entering the product name or product number into the search field on our website. Below the product images, you'll find details about the material, dimensions, product number, care instructions, and more. If you have further questions about the product, please contact our customer service.

Yes, you can. We offer worldwide shipping, so you can place an order with us and have it delivered to any country.

If you're unsure which email address you registered with, please contact our customer service. You can find our contact information here.

Modifying Your Order
You can always add or remove items, change the delivery method, or payment method before clicking "Confirm Order" at checkout. Once you've clicked "Confirm Order," you can no longer make any changes to your order.

Canceling Your Order
In certain cases, canceling your order may be possible, depending on how far along your order is in our processing systems. In most cases, processing is very prompt. If you wish to cancel your order, please contact us directly at support@bellevodesign.com to determine if cancellation is possible. If cancellation is not possible, you will need to return the order once you receive it. Please note that returning items may incur return fees. If you are unable to accept delivery, a fee for uncollected parcels will apply.

The item is reserved only when you click "Confirm Order" at checkout. Therefore, it is possible that the item becomes unavailable before you confirm your purchase. However, please continue to check our website, as sometimes the product is restocked quickly!