The right to return is valid for 14 days from the day you received the product. You may open the package and examine the product, and return it if you are not satisfied with your purchase.

When returning the product, it must be unused, all tags must be intact, and it must be returned in its original packaging. If the outer packaging is damaged, you can pack it in another similar package, but ensure that the product is well protected during the return. If you have used or handled the product in a way that is not necessary for examining it, a depreciation deduction may be made. The deduction is assessed on a case-by-case basis by our return staff.

To initiate a return, please contact our customer service team at support@bellevodesign.com or by simply starting a chat with us from the bottom right corner of your screen. Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the process and provide a return authorization and shipping instructions.

We offer free returns for items that are defective, damaged, or incorrect. For other returns, the customer is responsible for return shipping costs.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Once we receive your returned item(s), we will inspect them and process the return within 5-7 business days. You will receive an email notification once the return has been processed and the refund has been issued.

Refunds will be issued to the original payment method used for the purchase. It may take 5-10 business days for the refund to appear in your account, depending on your bank or credit card issuer.

Certain types of items are non-returnable and non-refundable. These include:

• Personalized items: Any product that has been customized or personalized with specific requirements from the customer cannot be returned unless there is a defect or error attributable to the seller.
• Gift cards: Gift cards cannot be returned or refunded for cash or credit.
• Sale Items: Only regular-priced items may be refunded. Sale or clearance items are final sale and cannot be returned or refunded.

If you receive a damaged or defective item, please contact our customer service immediately. Provide your order number, a description of the issue, and, if possible, photos of the damage or defect. We will arrange for a replacement or a full refund, including return shipping costs.

Yes, gifts can be returned within 14 days of purchase. If you received an item as a gift and need to return it, please contact our customer service with the order details. We can offer a store credit or exchange instead of a refund to the original payment method.

If you received an incorrect item, please contact our customer service as soon as possible. Provide your order number and details of the incorrect item. We will arrange for the correct item to be sent to you and provide a prepaid return shipping label for the wrong item.

Once you ship your return, we recommend using a trackable shipping service or purchasing shipping insurance. Notify our customer service with the tracking number. This helps us keep track of your return and process it promptly.

If you do not pick up your package or receive your delivery within the given time, it will automatically be sent back to us. Once your package is returned and processed, you will be refunded the amount you paid for the products in the package/delivery, excluding any additional fees. After that, you will be charged a fee of 19.90€ for the unclaimed shipment, which corresponds to the increased handling costs and shipping company fees. If you paid by account or invoice, the fee will be charged on your invoice. If you paid by card, the fee will be deducted from the amount refunded to your card.

Once we receive your return, we will send you an email notification. You can also track your return using the tracking number provided when you shipped the item back to us.

Refunds are processed within 5-7 business days after we receive and inspect your returned item. It may take an additional 5-10 business days for the refund to appear on your credit card statement or bank account.

We only accept returns of unused items in their original condition and packaging. If you have used the item and it is defective, please contact our customer service for assistance.

Yes, we will send you an email notification once we have processed your return and issued your refund or exchange.

If your order hasn’t shipped yet, you can cancel it for a full refund. Please contact our customer service team as soon as possible to cancel your order.

Yes, we offer store credit as an option for returns. If you prefer store credit instead of a refund to your original payment method, please let our customer service team know.

The return address will be provided to you by our customer service team when you initiate your return. Please do not send your return to the address on the original shipping label, as this may delay processing.